FAQ’s – MulSah

Frequently Asked Questions (FAQ) – MulSah

At MulSah, we are committed to providing a seamless and transparent shopping experience. Below, you’ll find answers to common questions about our products, policies, and services. If you need further assistance, feel free to reach out to us at mulsah786@gmail.com or +92 320 9438988.

Orders & Payments

How do I place an order?

Simply browse our website, add your desired items to the cart, and proceed to checkout. Enter your details, select a payment method (JazzCash, EasyPaisa, debit/credit cards, or Cash on Delivery), and confirm your order.

Is my payment information secure?

Absolutely! We use SSL encryption and trusted payment gateways to ensure your data remains protected. We never store your card details.

Can I modify or cancel my order?

Yes, but only if your order hasn’t been shipped. Contact us within 1 hour of placing your order at mulsah786@gmail.com.

Shipping & Delivery

How long does delivery take?

Major Cities (Lahore, Karachi, Islamabad): 3–5 business days.
Remote Areas: 5–7 business days.

You can track your order in real-time via SMS or email updates.

Do you ship internationally?

Currently, we only deliver within Pakistan. Follow our social media for updates on international shipping!

What if my package is lost or damaged?

Report the issue within 7 days of delivery. We’ll coordinate with our courier partners and resolve it as per our Refund & Returns Policy.

Returns & Warranty

What is your return policy?

We offer a 7-day warranty for refunds or replacements. Products must be unused, in original packaging, and accompanied by proof of purchase.

How long do refunds take?

Refunds are processed within 5–7 business days after we receive the returned item.

Does the warranty cover software issues?

No. Software, activated licenses, or downloadable products are non-returnable.

Product Support

How do I check product compatibility?

Product descriptions include compatibility details (e.g., device models). For further assistance, email our tech team at mulsah786@gmail.com.

Are your gadgets genuine/original?

Yes! We source directly from authorized suppliers and provide authenticity certificates for premium brands.

Can I request a product demo?

Check out our YouTube Channel for unboxing and demo videos. For specific queries, contact our support team.

Sales & Discounts

Are there discounts for bulk orders?

Yes! Email mulsah786@gmail.com for customized quotes on bulk purchases (e.g., corporate gifting).

Why isn’t my discount applying?

Ensure you’re logged in to your account. Some offers are exclusive to first-time buyers or specific product categories.

Still Have Questions?

Our team is here to help!

📧 Email: mulsah786@gmail.com
📞 Phone: +92 320 9438988 (Mon–Sat, 10 AM – 6 PM PKT)
🏢 Address: Office 1, beside Bilal Masjid, All Streets, New Officers Colony, Lahore Cantt, Lahore

For faster responses, reach out via Live Chat on our website during business hours.