Refund and Returns Policy

At MulSah, we stand behind the quality of our tech gadgets and accessories. Our 7-Day Warranty ensures your satisfaction with every purchase. If you’re not fully satisfied, we offer hassle-free refunds or replacements within 7 days of delivery. Read our policy below to understand your rights and our process.

7-Day Warranty Coverage

Refund/Replacement Window: 7 days from the date of delivery.
Eligibility:
- Product must be unused, in original packaging, and free of damage.
- Proof of purchase (invoice/order number) is required.
- Defective or damaged items (verified by our team) qualify for immediate replacement.

How to Initiate a Return

Follow these steps for a smooth process:

Contact Us: Email mulsah786@gmail.com or call +92 320 9438988 within 7 days.
Provide Details: Share your order number, product issue, and photos (if defective).
Approval: We’ll review your request and email instructions within 24–48 hours.
Return Shipment: Ship the product to our warehouse (address provided upon approval).

Refund Process

Timeline: Refunds processed within 5–7 business days after receiving the returned item.
Method: Refunds issued to the original payment method (bank transfer, JazzCash, EasyPaisa, etc.).
Replacements: Shipped within 3–5 days of approval (subject to stock availability).

Non-Returnable Items

For safety and hygiene reasons, the following cannot be returned:

Opened software, activated licenses, or downloadable products.
Products damaged due to misuse or unauthorized repairs.
Items without original packaging or missing components.

Warranty Exclusions

Our warranty does not cover:

Damage from accidents, liquid exposure, or improper handling.
Normal wear and tear or cosmetic imperfections not affecting functionality.
Products purchased from unauthorized resellers.

Contact Us for Support

For returns, replacements, or questions:

Email: mulsah786@gmail.com
Phone: +92 320 9438988 (Mon–Sat, 10 AM – 6 PM PKT)
Address: Office 1, beside Bilal Masjid, All Streets, New Officers Colony, Lahore Cantt, Lahore.

Why Choose MulSah?

Transparent Process: No hidden terms or delays.
Quick Resolutions: Prioritized customer support for urgent cases.
Quality Assurance: Every product is tested to meet our high standards.

Why Trust Us?

“Your One-Stop for Everything Trendy!” isn’t just our slogan—it’s our promise. We’re committed to resolving issues swiftly, ensuring you enjoy a seamless shopping experience with MulSah, Pakistan’s trusted tech destination.