Shipping Policy – MulSah: Your One-Stop for Everything Trendy!

At MulSah, we prioritize fast, reliable, and transparent delivery of your favorite trendy products across Pakistan. This policy outlines our shipping processes, timelines, and how we ensure your order reaches you safely. By placing an order, you agree to the terms below.

Delivery Areas

We currently ship to all major cities and towns in Pakistan, including:

  • Karachi, Lahore, Islamabad

  • Rawalpindi, Peshawar, Hyderabad

  • And many more!

For remote areas, delivery times may vary slightly.

Shipping Partners & Methods

  • Logistics Partners: We collaborate with trusted courier services like TCS, Leopards, and M&P for secure deliveries.

  • Standard Shipping: Free on orders over PKR 2,000.

  • Express Shipping: Available for urgent deliveries at an additional cost (delivery within 1–3 business days).

Order Processing & Dispatch

    • Processing Time: Orders confirmed before 3 PM PKT are processed and dispatched the same day.

    • Tracking Information: You’ll receive an SMS/email with a tracking link once your order is shipped.

    • Delivery Timeline:

      • Major Cities: 3–5 business days.

      • Other Regions: 5–7 business days.

Shipping Costs

  • Free Shipping: Applies to orders above PKR 2,000.

  • Standard Fee: PKR 250 for orders below PKR 2,000.

  • Express Fee: PKR 500 (additional to standard charges).

Tracking Your Order

Monitor your package in real-time:

  • Use the tracking number provided in your confirmation email.

  • Visit the courier’s website (e.g., TCS Tracking).

  • Log into your MulSah account for updates.

Address Accuracy & Changes

  • Double-Check: Ensure your shipping address is correct at checkout.

  • Post-Order Changes: Contact us within 1 hour of ordering at mulsah786@gmail.com to update details.

  • Failed Deliveries: Incorrect addresses may result in return-to-warehouse and reshipment fees (PKR 300).

Damaged or Lost Packages

  • Inspect Upon Delivery: Refuse damaged parcels and notify us immediately.

  • Lost Shipments: Report via email within 7 days. We’ll investigate with the courier and resolve per our Refund & Returns Policy.

  • Compensation: Full refund or replacement for verified lost/damaged orders.

International Shipping

Currently, we only serve customers within Pakistan. Follow our social media for updates on international expansion!

Holidays & Delays

Delays may occur during:

  • National holidays (Eid, Independence Day, etc.).

  • Extreme weather conditions.

  • Customs clearance (for imported items).
    We’ll notify you proactively if delays arise.

Contact Us

For questions or concerns about your order, reach us at:

  • Email: mulsah786@gmail.com

  • Phone: +92 320 9438988

  • Address: Office 1, beside Bilal Masjid, All Streets, New Officers Colony, Lahore Cantt, Lahore.

  • Live Chat: Available on our website during business hours.

Why Choose MulSah?

We combine speed with reliability to bring you “Your One-Stop for Everything Trendy!” right to your doorstep. Our partnership with top couriers and streamlined processes ensures you never wait longer than necessary.

Shop with confidence at MulSah – Where Trends Meet Convenience! 🚀