Terms & Conditions

Welcome to MulSah (“we,” “us,” or “our”). By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. Please read this document carefully before making a purchase. These terms govern your use of our Site, products, and services.

1. Acceptance of Terms

By browsing, registering, or purchasing from MulSah, you acknowledge that:

You are at least 18 years old or using the Site under parental/guardian supervision.
You accept all terms outlined here, including our Privacy Policy and Refund Policy.
We reserve the right to update these terms at any time, with changes effective immediately upon posting.

2. User Responsibilities

Account Security: You are responsible for maintaining the confidentiality of your account credentials.
Accurate Information: Provide truthful details during registration, checkout, and customer support interactions.
Prohibited Conduct: Do not misuse the Site for unlawful activities, fraud, or unauthorized access.

3. Product Information & Pricing

Accuracy: We strive to display correct product descriptions, images, and pricing. Errors may occur, and we reserve the right to cancel incorrect orders.
Third-Party Content: Product reviews or specifications from manufacturers are their responsibility.
Price Changes: Prices are subject to change without notice. Discounts cannot be combined unless stated.

4. Order & Payment Terms

Order Confirmation: Orders are finalized only after payment confirmation via secure gateways (JazzCash, EasyPaisa, credit/debit cards).
Cancellations: Request cancellations within 12 hours of ordering (pre-shipment). Post-shipment, follow our Refund Policy.
Taxes: All prices include applicable sales tax under Pakistani law.

5. Shipping & Delivery

Timelines: Delivery estimates (3–7 business days) depend on location and logistics partners (e.g., TCS, Leopards).
Risk of Loss: Ownership transfers upon delivery. Inspect packages for damage before accepting.
Delays: We are not liable for delays caused by customs, natural disasters, or carrier issues.

6. Intellectual Property

Ownership: All Site content (logos, text, graphics) is owned by MulSah and protected under copyright laws.
Usage Restrictions: Unauthorized reproduction or commercial use of Site content is prohibited.

7. Warranty & Liability

Product Warranty: Covered under our 7-Day Refund & Replacement Policy. No additional warranties unless specified.
Limitation of Liability: We are not liable for indirect, incidental, or consequential damages.

8. Dispute Resolution

Governing Law: These terms are governed by the laws of Pakistan. Disputes will be resolved in Lahore courts.
Mediation: We encourage resolving issues via customer support before legal action.

9. Termination

We reserve the right to suspend or terminate accounts for violations, fraud, or harmful activities.

10. Contact Us

For questions or concerns about your order, reach us at:

Email: mulsah786@gmail.com
Phone: +92 320 9438988
Address: Office 1, beside Bilal Masjid, All Streets, New Officers Colony, Lahore Cantt, Lahore.
Live Chat: Available on our website during business hours.